Calling Identity
The organisation responsible for calling activity should be identifiable.
Trust & Responsible Communications
At OnAir Telecom, these principles are built into how we onboard customers, manage responsible use and support trusted voice communications.
Responsible Communications
Our review considers business identity, formation and location, ownership and management, business activity, online presence and intended use of OnAir Telecom services. Where information is incomplete, inconsistent or raises compliance concerns, additional information and review may be required.
Controlled Onboarding.
Access to OnAir Telecom services is subject to review. We assess the information provided by customers against their proposed use of our communications services and may request additional information where appropriate.
Depending on the outcome of that review, customers may be approved, approved with conditions, held pending further information or rejected. This gives OnAir Telecom a clear process for assessing customers before services are activated.
Review
Verify
Assess
Approve
Supporting Legitimate Business Communications.
Customers are expected to use OnAir Telecom services responsibly and in accordance with applicable requirements.
Consent
Customers may be required to demonstrate how recipient consent was obtained.
Traffic Accountability
Accurate information about the nature and intended use of their calling activity.
When Something Isn't Right, We Act.
OnAir Telecom may restrict, suspend, block or terminate services where customers use the services for illegal robocalling, provide materially false information, refuse to cooperate with applicable traceback requests, fail to provide required customer information or otherwise present an unacceptable risk of unlawful traffic.
Responsible Communications, Backed by Clear Processes.
Customer Due Diligence
Business and intended-use verification form part of customer onboarding.
STIR/SHAKEN
Caller authentication framework implemented for applicable US-bound calls.
24-Hour Traceback Response
A documented commitment to respond to applicable traceback requests within 24 hours.
Clear Enforcement
Services can be restricted, suspended, blocked or terminated when required.
Policies That Set Clear Expectations.
Responsible communications also depend on transparency. Our policies establish how OnAir Telecom services may be used, how information is handled and how concerns or requests can be raised.
Communications Built on Accountability.
Whether you're connecting a business, operating across multiple locations or managing significant voice traffic, OnAir Telecom combines communications services with a responsible approach to who uses them and how they are used.
Talk to Our Team