Privacy Policy

1. Introduction

Welcome to OnAir Telecom ("OnAir Telecom," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit onairtel.com and use our cloud communication services.

This policy applies to users, customers, and visitors who interact with our website, platform and communications services, including Cloud PBX, Business Numbers, SIP Trunking and Voice Services.

2. Customer Verification & Compliance

As a communications service provider, OnAir Telecom may collect and use business and customer information to verify customer identity, assess intended service use, meet telecommunications compliance requirements, investigate suspected unlawful traffic and respond to applicable regulatory, law-enforcement or traceback requests.

3. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing and payment details, and other information you provide.
• Business & Verification Information: Business name, registration details, business address, ownership and management information, business activity, intended service use, and other information required for customer verification and compliance.
• Technical Data: IP addresses, browser type, device information, and website usage analytics.
• Communication Data: Call records, call logs, voicemail data and other telecommunications service information associated with your use of the Services.
• Usage Data: Information about how you use our platform, including preferences and interactions.
• Cookies and Tracking Data: Cookies, pixel tags, and similar technologies used to improve your experience.

4. How We Use Your Information

We use your information to:

• Provide, operate, and manage our cloud communication services.
• Process payments and billing, and prevent fraud.
• Maintain the security, reliability, and integrity of our network.
• Communicate with you regarding service updates, support, and promotions.
• Improve our services and understand how customers and visitors use them.
• Verify customer identity, business information and intended service use as part of our onboarding and compliance processes.
• Investigate suspected abuse, unlawful traffic, fraud, traceback requests and other compliance matters.
• Comply with legal, regulatory, and telecom requirements.
• Prevent spam, abuse, and unauthorized access to our services.

5. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Trusted third-party vendors that assist with service delivery, billing, and infrastructure.
• Legal & Regulatory Authorities: We may disclose information where required or permitted by law, including in response to valid legal process, regulatory requirements, law-enforcement requests or applicable telecommunications traceback investigations.
• Business Transfers: If we merge with, acquire, or are acquired by another business, your data may be transferred.

6. Security Measures

We implement security measures, including access controls and continuous monitoring, to help protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and resolve disputes. Call records, call logs and other telecommunications service data are retained in accordance with applicable legal and regulatory requirements.

8. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications.
• Restrict or object to data processing.
• Request data portability.
• Withdraw consent where applicable.

9. Cookies & Tracking Technologies

We use cookies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

10. Data Location

OnAir Telecom stores and processes customer and personal data within the United States.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date, and we will update the "Last Updated" date at the top of this Privacy Policy.

12. Contact Us

For privacy-related inquiries, contact us at support@onairtel.com, call 1 866 55 ON AIR (66247), or write to us at 10711 Red Run Blvd, STE 101, Owings Mills, Maryland 21117.