Subpoenas, court orders and other law enforcement inquiries seeking other information (i.e., non-intercept related) must be sent directly to On Air Telecom LLC. The preferred method for delivery of these law enforcement inquiries to On Air Telecom. is via email. Guidelines for Legal Process are specified below.
Please Note: All requests for records production should be accompanied by the appropriate subpoena, legal process and/or documentation and must name “On Air Telecom” as the service provider. Also, all requests must include the sender’s name (and for criminal investigations, the law enforcement agency name), address, email address and telephone number. Because On Air Telecom LLC does not generally provide service to end user customers, its response may only include the name and contact information of the wholesale customer to whom that telephone number is assigned. A separate request must be sent to that carrier, service provider or reseller to obtain subscriber or other information.
Emergency records requests should be accompanied by a release form which will aid you and On Air Telecom LLC in your request.
Questions about law enforcement inquiries can be directed to On Air Telecom LLC. at the following telephone numbers.
PHONE NUMBER: +1 866 55 ONAIR (66247)
In compliance with the Federal Communications Commission Order concerning Customer Proprietary Network Information (“CPNI”) and the company’s CPNI Policy, customer information cannot be released without a valid subpoena, court order, search warrant or other formal demand from an agency authorized to request such information.